Tomas HB
The UBS app looks beautiful. And that is the only good thing it has to offer. It is courter-intuitive, buggy and slow. Basic features like finding previous payments are frustratingly difficult to find, it almost seems like the bank does not want you to know what/where/how much youve payed in the past. Basically, in regards to fonctionality, it seems like an app designed in 2005. Also, it is constantly updated, but why? It never gets better...
30 people found this review helpful
Thank you for your feedback. We are continuously developing the UBS Mobile Banking app. Unfortunately, we cannot meet all needs at the same time. But we are trying to cover as much as possible. Best regards, your UBS team
Diego Lobba
Using this app is a constant pain. the experience of opening it, go through the Access app, then back again to the main app takes rougly 2mins with staggering black screens in between. I use the scan&pay functionality a ton and in the past 2 months the process has worsened, making the app to reboot once the scan process completes. overall doing any action with the app takes me 6 minutes, which is not immediate at all. my phone may be also to blame, but it gets problems only with this one.
Hello Diego. Thank you for your feedback. We are sorry that you are not entirely satisfied with our app. Our team is always at work to improve it 👷. Please do not hesitate to contact us at ubs-mobilebanking@ubs.com to let us know what we could do better. Best, your UBS Team.
j p
Activation on another device simply doesn't work. I keep trying and it keeps failing. And you get a limited number of attempts. The app is VERY slow, probably the slowest I've ever used on Android, and that's saying something. For some reason you also need a separate app for this to work properly. The interface is pretty bare bones.
Hello. Thank you for your feedback. We are sorry that you are not entirely satisfied with our app. We will forward your feedback to our product management team so that your experience can be improved 👷. Best, your UBS Team.