Ranger Rick
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It is a fairly decent app. However, when internet drops it becomes challenging to bring devices back on-line. A big drawback is you can't do it without being on the same wifi network. You can turn lights on/off remotely but can't bring them back online remotely. Lastly, after arranging your devices in a specific order, the app rearranges them and believe this is done when the app updates....big inconvenience. š
5 people found this review helpful
Volcano Technology Limited
April 22, 2021
Dear user, we really appreciate your feedback, we will strive to provide you with a better experience and service.If you have problemsļ¼please kindly send an Email to volcano@volcano-smart.com with the information, we will solve your issue and get back to you ASAP. Thanks for your support and understanding.
Kris Craig
The 3/22 release introduced a new bug that's incredibly annoying! Seemingly at random, the device will stop responding to all commands from the app, including power on/off. I have to force-close the app, clear the cache, then restart the app. At this point, the device is showing as "offline". When I tap it, the device screen shows the offline popup. But when I go back to the previous screen, the device shows as online again and now responds normally. This started happening after latest update.
103 people found this review helpful
Josh W
It works OK most of the time, but lights sometimes disconnect and have to be reconnected, sometimes requiring resetting the lights and going through the add device process all over again. Also can't have more than one light in music mode. Tried many ways to have all my lights in music sync mode but it won't work. Trying to use a tap-to-run task doesn't work. All it does is change the lights to red. Works well with Alexa, when it works.
29 people found this review helpful
Volcano Technology Limited
March 27, 2024
Dear user, sorry for the inconvenience. Please send the video of the issue, device id and your APP account to volcano@volcano-smart.com. And please upload the APP log in the APP after recording the video.(meāsettingsāaboutāupload log) and please attach a screenshot of this comment to us. Thank you for your understanding and support.